by Lisbeth Calandrino | Nov 24, 2025 | Sales
A couple of weeks ago, I was invited by Greg Hadfield, President/CEO, to speak at Century Professional Flooring and Cleaning, Grand Rapids, Michigan. Greg and I had met at the Starnet Service Convention in Las Vegas last January and shared our ideas about business....
by Lisbeth Calandrino | Nov 11, 2025 | Sales
Lisbeth Calandrino Special to Floor Covering News For decades, the American mall was more than a place to shop—it was a symbol of suburban life and community connection. Teenagers hung out after school, “mall walkers” got their steps in, and families made a day of it....
by Lisbeth Calandrino | Oct 11, 2025 | News
Albany, NY – Customer service specialist and business coach, Lisbeth Calandrino, held her first workshop with City of Albany employees on minimizing stress while handling customer service issues for municipalities. Lisbeth specializes in...
by Lisbeth Calandrino | Sep 25, 2025 | Sales
In Part 1 of this series, we explored how America’s malls are reinventing themselves to survive. Flooring retailers face a similar crossroads: adapt, evolve, and inspire—or risk fading into the background. Part 2 looks at how you can future-proof your flooring...
by Lisbeth Calandrino | Sep 11, 2025 | Sales
By Lisbeth Calandrino, Author of Red Hot Customer Service: 35 Sizzling Ways to Heat UpYour Business and Ignite Your Sales For years, we’ve fooled ourselves about price. Salespeople were told that if they were good enough, they could convince customers to pay more —...
