SPEAKING

Bring Red-Hot Energy to Your Next Event.

Keynotes and workshops that turn customer experience into customer loyalty — and loyalty into revenue.

Lisbeth Calandrino is a high-energy, straight-talking keynote speaker and trainer known for making audiences laugh, lean in, and leave with practical takeaways they can use immediately. With decades of experience helping retailers and service professionals thrive, Lisbeth delivers programs that spark motivation and measurable results.

Signature Talks

=

🔥 Red Hot Customer Experience

How to Heat Up Your Business and Ignite Your Sales

Today’s customers have more options, higher expectations, and less patience for mediocrity. This keynote shows teams how to stand out in a noisy marketplace by delivering unforgettable experiences at every touchpoint.

Perfect for: retail groups, flooring dealers, franchise teams, customer-facing organizations, conferences

Key takeaways:

  • Why customers really choose (and leave) a business

  • The “moments that matter” that create loyalty

  • How to earn referrals without asking for them

  • Tools to energize your team around service excellence

=

🗣️ Communicate to Close

The Psychology of Better Conversations and More Sales

Sales success isn’t about pressure — it’s about connection. Lisbeth equips teams with communication strategies that build trust, overcome objections, and move customers confidently toward yes.

Perfect for: sales teams, service professionals, entrepreneurs, real estate offices

Key takeaways:

  • How to listen for what customers aren’t saying

  • The language of trust and confidence

  • Simple shifts that increase closing rates

  • How to handle objections without getting defensive

=

What Audiences Walk Away With

Your attendees won’t just feel inspired — they’ll feel prepared.
Lisbeth’s sessions are rooted in real-world experience and focused on transformation, not theory.

Audiences learn how to:

  • Create customer experiences that drive repeat business and referrals

  • Build trust fast — even with today’s “do-your-research-first” buyers

  • Communicate with confidence, clarity, and purpose

  • Increase sales without feeling pushy or scripted

  • Strengthen team mindset and performance through accountability and connection

=

💡 The Profit in Personality

Turn Authenticity into Your Competitive Advantage

In the age of AI and automation, authenticity wins. Lisbeth shows teams and leaders how to lean into who they are — and make it a business superpower.

Perfect for: leadership events, women’s conferences, small business and entrepreneurial audiences

Key takeaways:

  • Why personality builds loyalty faster than features

  • Confidence techniques for frontline teams

  • How to build a brand people feel connected to

  • Making “you” the reason customers come back

=

🏆 Building a Culture of Customer Excellence

How Great Teams Create Great Customers

Customer experience isn’t a department — it’s a culture. This session helps organizations unify around shared standards and create a consistent, memorable experience everywhere customers interact with them.

Perfect for: corporate teams, franchise systems, multi-location businesses

Key takeaways:

  • What culture looks like on the sales floor

  • How to coach service behaviors that stick

  • Turning values into daily actions

  • Creating consistency without killing personality

=

Formats & Options

Lisbeth offers flexible delivery based on your event goals:

  • Keynote (45–75 minutes)

  • Breakout Sessions / Workshops (60–120 minutes)

  • Half-Day or Full-Day Training Intensives

  • Conference Emcee / Panel Moderator

  • Virtual Events & Hybrid Programming

Every program includes a pre-event planning call to customize takeaways and align with your audience challenges.

=

Speaking Style

High energy. Humor forward. Action obsessed.
Lisbeth’s sessions are known for being:

  • Straightforward and relatable

  • Laughter-filled but deeply practical

  • Interactive (even in large rooms)

  • Designed for immediate implementation

Attendees don’t just listen — they participate, reflect, and commit to change.

=

Testimonials