If you Can’t Change it, How do you Know When to Give it up?

By |2017-03-03T12:06:53-05:00April 19th, 2015|Categories: Advertising, Blog, Blogging, Customer Service, Managing the Customer Experience, The Millenniums|Tags: , , , , |0 Comments

Share This:
Where are you in your plan?

Where are you in your plan?

I just returned from Coverings; the largest stone and tile show held yearly in the United States. One of my topics was about the millenniums, how to hire and how to motivate them. There is much ado about them; for a group of business owners, the most upsetting information is their apparent lack of wanting to stay in the same job forever. A gentleman said he was disturbed because of his biggest need for installers. A position that takes years to train and would it be in vain? He wanted to know how what could he do to make them stay. He was extremely annoyed at the circumstances and wanted it to change.

I started thinking, what we can do when faced by a situation that is unlikely to change in our favor? Is there a value in forcing the situation?

I asked what he thought his choices might be. I was trying to see if he thought that it might be time to change or expand his business, so he wouldn’t be as dependent on this “disappearing” employee.  In my mind, the problem was taking on a new perspective. Would this mean he should close his business? Instead, I asked if he thought there might be some changes that would have to be made in his business to accommodate this shift. His reply was, “I just need more installers.”

When a shift happens in your life, what does it take to be able to stay still with the uncertainty of a situation until you can come up with alternatives? Sometimes you must live through the situation and actually grieve the impending loss before you can move on. Possibly you should talk with someone you trust who has more information or experience than you.

Not wanting to deal with reality often gets in the way of us seeing situations clearly. To become empowered, we must face fear head on so it has no power to frighten us. When we finally give up being led by fear can we examine the alternatives and make the best choice possible.

There’s no way to control the future; there is only the strength and our willingness to stay present and let the fear dissipate.

Lisbeth has been helping businesses grow and become more profitable through sales and customer service training for the past 25 years. To schedule a consultation, reach her at Lcalandrino@nycap.rr.com. She lives in Historic Hudson Park, Albany, New York with her cat Rainyday. If not out training, she can be found at the YMCA gym in East Greenbush.

 

 

Share This: