Top 10 Customer Service Tips for Businesses in a Down Economy

/Top 10 Customer Service Tips for Businesses in a Down Economy
Top 10 Customer Service Tips for Businesses in a Down Economy 2017-03-03T12:06:47+00:00
  • Answer your phone. We’re all tired of  voice mail and “press one”.
  • Get personal. There are fewer customers to go around, take care of the ones you have. Find out what’s important to them and do it.
  • Return phone calls immediately. Everyone’s busy but as a customer I don’t care about everyone else—only me.
  • Be upbeat but forget “have a nice day.” We are all worn out with that expression, so change it to I hope you get your shopping done or take some time out for yourself.
  • Throw in something extra; maybe it’s a great or a sincere hello, how is your day going, or a small gift. A cup of tea or coffee would be great.
  • Treat customers like friends not customers. The world is more transparent, show your customers you care. Find out about their families, their children and their hobbies—that’s what friends do
  • Go the extra mile—even if there’s no immediate profit. We remember when someone is nice to us. Letting a customer use the phone or the bathroom.
  • Listen to your customers.
  • Take care of complaints immediately. Since 96% of customers never complain and just go away mad, fixing a complaint is a way to show the customer that you really care.
  • Reward customers for being customers- Send them thank you notes, a holiday or birthday card or plan a holiday event and invite your past customers.