Praise for Red Hot Customer Service

“Lis shares her lifelong passion for retailing by offering thoughtful, practical advice with actionable plans at the conclusion of each chapter. A significant guide for those who want to learn and succeed.”- Chris Rankin, President, Carpet Network

“This book should be mandatory reading for retail owners, managers and employees! Lis hits the nail on the head and provides steps you can take to build loyal customers and add profit to your bottom line.”- Caren McCabe, President, McCabe Training & Consulting

“Lisbeth is a trusted advisor to our business. Her training skills and sales and marketing strategies have directly resulted in millions of dollars in extra sales.”- Tom Boschwitz, COO, Home Valu Interiors

“This lively book is easy to read and full of very useful ideas onhow to improve your business. It is a call for being proactive in this tough market.”- Svend Hovmand, Chairman, Crossville, Inc.

“I have not read a book that both engages and educates on customer service in a long time. Lisbeth’s book is ‘on the money’ for both. We in the sales world today have lost our way on service and I believe this can put us back on the ‘right’ path.” – Paul A. C. Dominie, General Manager, Coyle Carpet One & Home

“Whatever you’re doing today isn’t enough to succeed tomorrow. This book provides an important platform for the commoditized future when how you serve your customer will be your differentiator or your downfall.”- Chris Ramey, President, Affluent Insights

“An innovative and hands-on guide that should be a must-read for everyone in business. It includes real life ‘action steps’ to more than effectively provide enthusiastic and energized customer service for today’s modern and ever-changing client.” – Sheryl Daugherty, The Arizona Tile Company

“Enjoyable and highly practical. Lis presents her extensive knowledge of customer service to readers and makes it fun by illustrating her points with her own experiences.” – Doug Ebersman, CPA

“This is an absolute must-read for all progressive thinking sales and customer service reps. Lis touches on the vitals of customer service. In her unique way, she articulates exactly how consumers want to be served today, what drives people into your stores, as well as what drives them away.” – John Wells, General Sales Manager, Taylor Flooring Ltd.

“After reading these ‘35 sizzling ways to heat up your business and ignite your sales,’ you will be ready to join the ranks of those who succeed by holding on to their customers. You will also forever change how you approach the notion of customer service.” – Christine B. Whittemore, Chief Simplifier, Simple Marketing Now, LLC

“I’ve know Lisbeth for many years and she has successfully translated her passion in the classroom into print. As we enter this ‘new era of customer service’ it’s refreshing to see that principles, values and loyalty still matter most.” – Mike Zoellner, VP Marketing Services, Mohawk Flooring

“Lis has highlighted one of the largest shortcomings in most businesses today. That is taking care of your old and present customers. After all, they have gotten you where you are and will take you where you are going.” – Kevin Gamble, Partner, 332 Flooring

“Lisbeth, thank you for your key note addresses for the Arizona floor Covering Association. Your interactive, thought-provoking delivery hit just the right notes with our audience of small business owners, distributors and manufacturers. Every time you address our group your presentations are new in content, extremely useful and fun to listen to. It’s also great to get a view of our target female customer from a woman. A number of our board of directors commented they could have stayed all night and listened to you. Come back again.” – Peggy McCarthy, Executive Director, Arizona Floorcovering Association

“I recently attended my first seminar with Lisbeth. I was impressed with her understanding of human behavior and how I might motivate my staff. Since networking and outside sales is of particular importance to our business, I found Lisbeth’s ideas to be right on target and gave me new ways to grow our business. Lisbeth’s thorough understanding of the flooring industry has given me tons of new ideas. I can’t wait to go back and share them with my staff. Thank you Lisbeth!” – Herb Hildebrand, COO, Great Lakes Carpet and Tile

“I wanted to thank you for the classes. I have learned more in 2 days than I thought possible. I enjoyed your class so much. Please know that you have made a difference in my life, your are such an outstanding person.” – Katherine Miller

“I enjoyed your presentation and look forward to reading your blogs as well as any other information you send my way. The energy that you displayed while you were speaking seemed to flow through you and out to everyone that was listening. Your passion for us to better ourselves was overwhelming, I look forward to putting into action some of the things that you talked to us about.” – Jeff Rudisill

What others are saying…

“Lis is a high-energy and very personal presenter with a great sense of humor. Her presentation is based on a very solid understanding of the flooring retail market and is full of very practical ideas of how to improve the business of a floor covering store.” – Svend Hovmand, Chairman, Crossville, Inc.

“Lisbeth Calandrino is the most dynamic force available in the industry today. Her extensive experience and deep understanding of business allow her to immediate hone in on the best strategic solutions available to an organization. Combine that with a practical no-nonsense approach to identifying and understanding industry issues and you have solutions second-to-none, guaranteed to last and sure to be fully embraced by the organization working with her. Lisbeth is not for the faint-of-heart. She will pour heart and soul into developing solutions that address current and future market conditions, expecting you to be as committed to the process. If you’re passionate about your business and its long-term viability, you won’t think twice.” – Christine B Whittemore, Director, In-Store Innovation, Wear-Dated Carpet–Solutions Inc.

“Lisbeth, thank you for your key note addresses for the Arizona floor Covering Association. Your interactive, thought-provoking delivery hit just he right notes with our audience of small business owners, distributors and manufacturers. Every time you address our group your presentations are new in content, extremely useful and fun to listen to. It’s also great to get a view of our target female customer from  a woman. A number of our board of directors commented they could have stayed all night and listened to you. Come back again. I have someone outside the industry doing one for me.” – Peggy McCarthy, Executive Director, Arizona Floorcovering Association

“Lisbeth, our conference attendees enjoyed not only your message, but also the humorous and real life way it was delivered. The round table discussions were a great way to deal with the most important topics facing our owners as well as a way for them to share their information and learn from each other. I received numerous posive comments from our business owner who now understand the issues facing them more clearly as well as having new tools to wow and service their customers. We would love to have you back again.” – Christine Rankin, President, Carpet Network, Inc.

“I am thrilled to have been a part of many of Lisbeth’s presentations. Every I listen to her the content is always different and relevant, market trends up to date and delivered with extraordinary high energy. The information I have gained from Lisbeth over the past years have proved to be invaluable in my business and my life.I am impressed with her subject knowledge as well as her presentation skills. I look forward to having my employees attend more of her seminars.” – Kevin Gamble, Co-owner, 332 Hardwoods

“I recently attended my first seminar with Lisbeth.  I was impressed with her understanding of human behavior and how I might motivate my staff. Since networking  and outside sales is of particular importance to our business, I found Lisbeth’s ideas to be right on  target and gave me new ways to grow our business. Lisbeth’s thorough understanding of the flooring industry  has given me tons of new ideas. I can’t wait to go back and share them with my staff. Thank you Lisbeth!” – Herb Hildebrand, COO, Great Lakes Carpet and Tile

“I wanted to thank you for the classes. I have learned more in 2 days than I thought possible.  I enjoyed your class so much.  Please know that you have made a difference in my life, your are such an outstanding person.” – Katherine Miller

“I enjoyed your presentation and look forward to reading your blogs as well as any other information you send my way. The energy that you displayed while you were speaking seemed to flow through you and out to everyone that was listening. Your passion for us to better ourselves was overwhelming, I look forward to putting into action some of the things that you talked to us about.”
- Jeff Rudisill