Motivation

Talent Will Only Get You So Far

Professional sport's teams have plenty of talent but which ones will stand out?

Professional sport’s teams have plenty of talent but which ones will stand out?

I hear people saying, “Of course,  he’s good; he’s so talented.” But is talent all you need?

Major league teams have many talented players; and then there are some who take their talent a step further. A friend of mine was a pitcher for a minor-league baseball team. He always felt his talent was “off the charts” as he described it; until he got to the league. He never saw so many talented people, and he knew he was in trouble. It was easy in high school to “razzle, dazzle them,” but it was going to be a lot harder here. (Mostly because he was lazy!)

How many people do you know who are extraordinary talented but can’t seem to get past ordinary? We look at them and say, “If only I had that talent, what I could do.” It makes you wonder, what’s wrong with them?

Talents may come naturally but in order to grow, like anything else; they must be nourished. Along with your talent comes responsibility; if you want to make more of yourself, you have to decide it’s what you want and go for it. It may mean giving up “what you want now for what you want later.” There are many people who just don’t want responsibility and want to stay where they are.

I was looking through my high school yearbook and had the pleasure of talking with one of our “talented” graduating seniors. She was so smart that most of us weren’t even close to her. Did she become the doctor? No she dropped out of medical school and worked in menial jobs. And then there was the woman who was voted the best athlete of the year, an award I wanted but didn’t get. She did nothing with her talent, and I have continued to work at my love for sports and running and winning many 5K races.  (She was better than me but I wanted to be good no matter what.)

If you have talents, you have to continue to stretch yourself. Yes, the talent comes but can also go away. You must continue to stretch yourself and look for new heights. If you’re content with being in the same place, and live with mediocrity, you will be disappointed. You must continue to push, endure the hardships that come with it and persist on.

What does it take to break out and go for it? I had an oncologist friend, who recently died, who was homeless for many years and lived on the street. One day, he just decided he needed to do more with his life and finished college and was admitted into medical school.

“What happened, I asked; I finally realized that I was wasting my life away and had many other things I could accomplish.” He said he always wanted to help people and was ready to go for it.

One of the differences with those achieving successes is they continue to work despite the fact they are not appreciated. You must be able to see your goal and head for it, sometimes without anyone on your team. Achieving your goals can be very lonely.

Accomplishing your goals can be difficult. It takes continued work and effort, but if you have the talent, and we all do, why would you waste it?

Lisbeth Calandrino has been helping businesses build extraordinary relationships with their customers, both internal and external. To have her help you with your business, reach her at Lcalandrino@nycap.rr.com.

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By |August 8th, 2015|Blog, Motivation|0 Comments

Why you Can’t get What you Want

Not getting what you want can be a blessing.

Not getting what you want can be a blessing.

We really are a society, of ‘I want what I want now.’ I spent most of my younger life wanting something. One year it was a new car or another car, and then it was more clothes and a different color hair. At one point, I had four cars in various states of restoration.

Yes, I wanted something but I never knew what it was. I was attracted to ‘bright shiny objects’ and wanted everything. It never stopped; I had to have every color lipstick and shoe.

At this point, I can own up to the facts—I was trying to be more desirable.  One day, I realized that I was being taken on a ‘proverbial ride.’ Not only that, but my credit card bills were mounting, and my bank accounts weren’t growing. I was adding to everyone’s success but my own! I was being seduced by marketing geniuses and my own need to cover up my insecurities.

I was looking outside myself for the answers to my life. It has taken me many years to realize that what’s important to me not anyone else. Why do I care what others’ think about me?

The point is I believe you can get what you want if you know what it is. As I listen to people talk about their next new car, when there’s a perfectly good one in the garage, I ponder whether they’re wondering why they need a new one. Think about the millions spent on advertising that tries to make us feel like a new soft drink will make us smarter and a new car will make us sexier. (One of my friends told me he felt sexy in his new car. This is a sad commentary on how he views himself.)

So what’s the solution?

Before you run out of money and need a second or third job, stop and think about what you’re trying to accomplish with your buying.  Take a good look in the mirror and do a self-inventory. Ask yourself, who am I looking at?

Stop being afraid of who you are. Eckhart Tolle tells his own story of depression and discontent in his first spiritual teaching, The Power of Now. He could no longer live with himself. And in his repetition, he then asked, “Who the ‘I’ is and who is ‘myself’?” These are powerful questions.

Bring your conversations to reality. How many times have you thought you would like to do change careers but are afraid of what your spouse might think? Maybe you’re worried that it doesn’t’ pay as well as the job you have now.

I’m starting to realize I’m passed the point of trying to please everyone in my life. Of course there are still those I love and want to please but I don’t think a new car will do it.

Lisbeth has been helping businesses for over 25 years get what they really want’—more customers. To schedule a call or have her speak at your business, reach her at Lcalandrino@nycap.rr.com.

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By |July 14th, 2015|Blog, Building a Brand, general, Motivation|0 Comments

Does Motivation Have Anything to do With Success?

HardWork_MotivationMatrix

Motivational Matrix, Dr. Jim Taylor

People talk about ‘getting motivated’ but how does that relate to their success?  I always thought that motivation was the key to success but now I’m not sure. I think the equation is much more complicated. Motivation is only a small part of being successful.  Have you ever said, “I feel really motivated to get some work done,” and then gone to take a nap?

Motivation or the desire to get things done is one of the first steps to success. The bottom line is it takes hard work to get it done. I’m not talking about the work that you do every day, i.e. going to your job,  putting gas in your car,   and cleaning the house, etc. I’m talking about what you do after that stuff is done. Success will come when you’re focusing on that special dream or goal. It could be losing weight or getting fit. They require your ability to ‘get it done’ no matter how you’re feeling.

Writing for Psychology Today, Dr. Jim Taylor defines motivation as “being able to work hard in the face of obstacles, boredom, fatigue, stress, and the desire to do other things.” Each person has a different motivation that drives them toward success. Dr. Taylor illustrates this with the motivation matrix, which breaks down motivation along two dimensions: external vs. internal and negative vs. positive. Each combination—internal-positive, external-positive, internal-negative and external-negative—can provide sufficient motivation to net you success.

The carrot or the stick?

The carrot or the stick?

Does your style of motivation work?

Will it give you the drive, planning skills and sacrifice you will need to stay the course?

Will it give you the ability to work when you’re sick?

What about turning off the Golf Channel?

Are you able to say no to a party invitation because your ‘work of success’ isn’t finished?

What will you say to your friends when the call you a ‘workaholic?’

Can you sacrifice that special brownie your girlfriend made so you can stay on your diet?

Does giving up one day mean giving up forever?

Confronting the obstacles before you get started is one way to help keep you on track. We’ve all fallen off the ‘success wagon’ but the smart ones get right back up.

 

Lisbeth has been teaching businesses how to improve their customer service and the customer experience for over 20 years. To schedule a consultation or have her speak at your business, reach her at Lcalandrino@nycap.rr.com. If she’s not in her office, she can often be found mornings at the YMCA in East Greenbush, New York. 

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By |June 22nd, 2015|Blog, Motivation, Success|0 Comments

An Update on What Value Means to Your Business

What makes you different and what is it worth?

What makes you different and what is it worth?

Everyone talks about value but what does it really mean? Simply put, it means going above and beyond what is expected. For instance, giving out cookies and hot chocolate during the holidays in your business can be considered added value. Cookies add to the festivities and are unexpected by the customers. Will all customers think they are added value? Probably not the people who are on a diet or don’t eat chocolate chips. Value added is a marketing and sales strategy for your business. It helps customers remember you, build repeat and referral business and build differentiation.

Before you can deliver, you have to know your customers, and what they expect. Yes, customers want to be treated with courtesy, feel that prices are fair for the marketplace and expect your place of business to be inviting. If you can’t deliver what’s expected, how can you go above and beyond and deliver the “added value?”

Once you know who they are, then you can go forward trying to figure out what you can do that they would like.

So added value is something the customer gets and finds delightful. Imagine giving your customers a beautiful winter blanket on a beastly hot summer day. The blanket is worsted wool, with horse blanket fringe as well as being soft and warm. Delivered in the summer, it isn’t valued, in fact, becomes a problem. You might say, “I wouldn’t care when I got the blanket, it’s so magnificent. “ Despite your excitement, many of your customers would not be feeling the same. So treating the customers using your standards may not be adding any value nor getting any points from your customers.

Instead of thinking what’s of value to you, find out what’s of value to your customers. For any of this to work, it must be determined within the context of your customers.  Of course, we all have fixed budgets, but we still have to look at the customer’s criteria. I go into the gym daily. It has become an important part of my health plan. One of the things, besides all the people I know is the coffee that is served free of charge in the lobby. It makes a huge difference to me; it’s always fresh and somehow signals the end of a good workout. So it’s a big deal to me; no, it’s not rational but value isn’t rational.

I know they make a big deal about wiping down the equipment after it’s used in the gym. (They consider this huge value.) Frankly, this doesn’t really matter to me; I know the best thing I can do is go home and change my clothes. I’ve been told the gym is one of the dirtiest places in the world so I don’t think a simple wipe down will help.

In all of our lives, it’s the simple things that make our own world special.

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Nike Offers Personal Training in Store

Run, Train, Live

Run, Train, Live

I just read this article and thought I should share it with you. Why has it taken  so long for Nike, or anyone else, to add this concept. “It’s called, try it and buy it.” Notice the new slogan: Run, Train, Live.

I know everyone thought JC Penney was crazy when the offered Yoga in their stores but the concept was solid. It was the execution that was a little off base. This article is from Chain Store Age and thought it was worth the space on my blog.

New YorkFitness buffs can shop and also get in a workout at Nike’s new women’s store at Fashion Island, in Newport Beach, California. The 6,000-sq-ft. plus space combines the best of the company’s women’s products with an in-store fitness studio. The glass- and wood-paneled studio, the first for Nike in a U.S. retail location, features free group or personal fitness training sessions. It also enable customers to try out training and running footwear and apparel. The store offers an array of specialized services, weekly programming and special events. In-store services include run analysis, bra fitting, footwear trials and pant hemming. Programming includes the Nike+ Run Club, Nike+ Training Club and yoga classes. “Our women’s business has never been stronger and this new store is the ultimate expression of our commitment to women who run, train and live the look of sport and fitness throughout their day,” stated Amy Montagne, VP, general manager of Nike Women. I suggest that businesses hold monthly events for their customers but few rarely do. What better way then to show your customer you care then sharing something special with them? Nike is building communities with their customers.

February Heart Month

February Heart Month

February is Heart Month which offers so many ways to engage your customers. It’s about building a competitive advantage PAST your products. It takes more than products to build a competitive advantage. Products are everywhere; the  key is to present your products in an atmosphere that makes them interesting. This is what Nike is doing. Here are three  ideas:

  1. Ask yourself, how many times in my customer’s lifetime will they need my products? If you’re selling homes, it may be very few. Maybe that’s the reason why realtors forget who you are after the sale. If you’re good at what you do, why wouldn’t your customer refer you to someone else? 90% of your business is now referrals; it’s up from 80% two years ago!
  2. Talk with your customers,  what charities do they support and ask if you can help with a fund raiser. This is a great opportunity to bring in other vendors and access their data bases. If your vendors can bring in new customers to see your business, you’ve won the game. Raising money for a charity will also help you be remembered.
  3. This is the age of transparency: don’t worry about how silly or ridiculous your event is. Who knows it might turn into a reality show!
  4. If you need information on how to run and event; let me know and I’ll send you a copy of my book, “50 Events you can Hold to Bring in More Customers.”

I  would  love you to tell me about your event. Lisbeth Calandrino has been a Coach-sultant for the past 20 years helping businesses engage their employees and building strategies to impact their bottom line. Lisbeth lives in Historic Hudson Park in Albany, New York with her cat Rainyday. When not training, she can be found at the gym. Reach her at Lcalandrino@nycap.rr.com.   

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Want to Get Noticed? Get a Job in Target

Whether you’re in the market to sell yourself or your business you will have to build your brand. Your brand is what makes you unique—it’s what makes you.

Mark Zuckerberg in his "hoodie."

Mark Zuckerberg in his “hoodie.”

When I mention “hoodie” who do you think of? Could it be Mark Zuckerberg? He took hoodie to another level.

Don't forget clean underwear.

Don’t forget clean underwear.

My mom used to say, “Your reputation is all you have.” In those days it means a “good” reputation. These days I’m not sure if it has to be good. You just need a reputation!

Alex from Target,  no longer unknown.

Alex from Target, no longer unknown.

Building your brand isn’t easy. There’s lots of competition and everyday there’s a new unknown who’s become famous.  Last week, Alex was a 16 year old cashier at Target, overnight he became a celebrity with 300,000 followers on Twitter. Someone snapped a photo of him, and it went viral. He says he still doesn’t ’ know what has happened but there’s the buzz that it was a PR stunt from Target. It doesn’t matter, 30 days ago he was an unknown, know he is being represented by Shahidi, who is guiding him on next steps. We now have a brand called “Alex.” Alex was wearing a red Target shirt; I don’t think it was the shirt that made him famous. It was probably his innocent good looks. Here’re some ideas for building your own brand.

No matter what you do, you need your own personal brand to be remembered. If you’re in the sales business, you need customers to remember who you are. I remember I had a salesperson that was known as “the really tall, good looking salesperson.” He was 6 feet tall and definitely good looking. It got him lots of repeat business.

Here are some ideas for building your brand.

"A ship is safe in the harbor but that's not where it belongs."

“A ship is safe in the harbor but that’s not where it belongs.”

Be bold. Take a shot, don’t be afraid to be you and stand out. Your boldness may be your clothes, your hobby or your blog. It might be your haircut. Blogs have made many people famous.

Look like yourself.

Look like yourself.

Look good. Just because you’re running to the post office doesn’t mean you shouldn’t dress up. My mom used to say, “Put on your lipstick, you never know who you’re going to meet.” This was the upgrade from my grandmother who said, “Don’t forget to wear clean underwear in case you’re in an accident.”

Practice random acts of kindness.

Practice random acts of kindness.

Practice “random acts of kindness.” We always remember people who are nice to others. It never hurts to be kind.

Recognize opportunities.

Recognize opportunities.

Get known for working hard and doing an excellent job. This will also make you feel good about yourself.

Have fun.

Have fun.

Be fun, don’t take everything so seriously. I was lucky enough to work with Madeline Kahn in the 50’s. We were both college students working in a hotel in the Catskills; she was a singer and I was a waitress. In the afternoons, she used to dress up as Greta Garbo; a famous vamp from the 20’s and lounged around the pool.

Madeline Kahn, "Blazing Saddles."

Madeline Kahn, “Blazing Saddles.”

One day, the owner came out and yelled at her, “His line, Madeline; you have to get serious if you’re going to be a star!”

If you’ve ever seen “Blazing Saddles” you know she was silly and became a star.

Listen up.

Listen up.

Listen to others. A good listen that isn’t critical is always remembered. You don’t have to be a social worker; you just need a kind ear.

Albert Einstein said he wasn't smart, he was curious.

Albert Einstein said he wasn’t smart, he was curious.

See yourself as entrepreneurial. Being entrepreneurial with interesting ideas will always help your brand.

Take a chance.

Take a chance.

As Dr. Seuss said, “Be who you are and way what you feel because those who mind don’t matter and those who matter don’t mind.”

Lisbeth Calandrino has been a business consultant for over 20 years. To speak with her about your business or have her train your employees, reach her at Lcalandrino@nycap.rr.com. She lives in Historic Hudson Park with her cat, Rainyday.

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8 Incredible Lessons I’ve Learned From My Cat

cat in business suitI’m always amazed when people say cats aren’t as smart as dogs or cats are “sneaky.” I would question both of these statements if they made sense, but since they don’t, I’ll continue. Cats don’t seem to be valued like dogs. They are often left behind when someone moves or thrown out to fend for themselves. Despite being mistreated, they can forget and forge ahead, oftentimes alone. They are among the most charming of the earthly creatures.
I think I would rather have a cat than a dog as a business partner. For starters, a cat will always let you know where you stand. Additionally:
1. Cats know enough to cover up their trails. I never knew any cats that didn’t know how important it was to keep their “business” covered up. They will continue to dig until it is either covered or they’ve thrown it into another room. They don’t leave things around that will incriminate them or get them in trouble.
2. They are masters at follow-through. If you can’t find something, most likely, the cat knows where it is and will eventually find it for you. They don’t forget where things are; they know how to hide things from everyone but themselves. They stay with the task – even if it’s endlessly chasing an elusive laser dot.
3. Cats have more patience than the rest of the world. My cats can watch a fly on the wall from 5 feet below until they find the right time to pounce. They don’t get rattled and know the value of a good stakeout.
4. When they want something, they’ll let you know. One thing about cats: Being subtle isn’t their MO. If they want to sit on your lap, they will let you know, and if there’s a keyboard in the way, it will have to go. If they love you, they’ll let you know. I remember when I traveled a lot; my favorite cat got in my suitcase and left her mark in front of me. She wasn’t sick, but it was obvious she didn’t like me leaving and needed more love.
5. They know enough to hold a grudge. If you mistreat cats, they will never forget it. They would rather move out and fend for themselves than stay with an abuser.
6. Cats respect intelligence. It has nothing to do with age; it has to do with who has decided to be in charge and make it happen. They often change roles, but only if it’s to their advantage. The treats go first to the cat in charge no matter who you give them to.
7. Cats know the people who love them. Cats have favorites and will let you know. I have a cat who loves one of my friends. When my friend comes over and calls the cat’s name, the cat comes from out of nowhere to get pet.
8. Cats know enough to take naps when they’re tired. They know the value of a good snooze and the importance of conserving energy for the tough stuff. They don’t get cranky or get moody; they just go to sleep.

Never underestimate any earthly creature.

Lisbeth Calandrino has been coaching businesses and training for over 20 years. To schedule a consultation or have her speak to your team, reach her at 518.495-5380 or Lcalandrino@nycap.rr.com.

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By |December 16th, 2014|beliefs, Blog, Motivation|2 Comments

Getting Unstuck in Life: Advice from Someone Who’s Been There

50 Ways to get Unstuck

50 Ways to get Unstuck

I recently wrote a book, “Birds Don’t Get Caught in Flypaper: 50 Ways to Get Unstuck in Life.” I wrote the book as I was reflecting on where, in my life, I had gotten stuck over the years. Rather than forgetting those tough points, it’s important to keep track of them.

If you start taking a closer look at all those sticky points, it’s likely there is a connection between all of them. While I was writing the book, I realized a common theme: Many of the events that I had once viewed as conflicts – were conflicts that didn’t really exist! Wow, won’t that keep you from moving forward.

Let’s use, for example, your need to be accepted and liked. You might not want to admit it – or maybe you don’t even realize it – but it likely permeates every decision in your life. Rather than take on an injustice to yourself or someone else, you find ways to make excuses – well-sounding ones for sure – that’ll get you away from conflict.

I was talking to an electrician friend of mine the other day about a problem. (I think it had something to do with where to hold a birthday party and what to bring.) He said I should stay away from such conflicts. I didn’t even see it as a conflict; I saw it as something that needed to be discussed.

A birthday party sounds like it should be a piece of cake (pun intended), but it was quickly becoming a major event, with the drama centering on who would have the best idea and who would appear to have done the most work. Frankly, I didn’t have time to do all the work, and I knew the person would just be happy that someone had done it for her. Things sure do get gritty, though, don’t they?

Getting unstuck is not that hard.

Getting unstuck is not that hard.

I hope you’re not one of those who like being stuck. You’re probably asking, “Who would like that?” but getting stuck is easier than you might think. Not being stuck means taking responsibility for every move you make and leaving nothing to chance. Every trip to the mailbox, to the grocery store or even across the street has meaning. I have learned there is great value in not only what I do but also why it do it.

We all have a face that we want the world to see, and we go to great lengths to protect it. We never want to look out of character for ourselves. If we want to appear organized and someone comes to our house while it’s in disarray, we get upset. We might even put it back on the person knocking on the door by saying, “It’s more polite if you call.” It’s harsh, I know, but I had a close relative who felt this way.

Many of us who need to be liked already realize it, but instead of dealing with it, we become defiant. I love that word: defiant.
Defiance is a mechanism people use to make other people think they are independent. The problem is that they wind up being defiant in situations that make no sense. Here’s a great story to illustrate my point: My cousin said her mom saved every nickel for her when she was growing up, and since she couldn’t get all the things she wanted growing up, she was going to spend it all! She couldn’t have what she wanted then, so she was determined to get it now.

So what’s your story? Take down some notes, and recreate the chapters to bring you success.

To have Lisbeth talk with your team or book a free consultation, call 518-495-5380, EST. “Birds Don’t Get Caught in Flypaper, 50 Ways to Get Unstuck in Life” is available at Amazon.

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By |November 8th, 2014|beliefs, Blog, Motivation|0 Comments

5 Ways To Get Your Salespeople Connected To Customers

connecting-with-customer-service-advisorI have been doing sales training for over 25 years, and I am always amazed when I see a salesperson having trouble building rapport. Here’s what Wikipedia has to say on the subject:

 “Rapport is one of the most important features or characteristics of subconscious communication. It is commonality of perspective: being ‘in sync’ with, or being ‘on the same wavelength’ as the person with whom you are talking.”

In other words, rapport is when we ‘get each other’. It’s as simple as that, but it becomes complicated when we believe that everyone should think like us. Not only do we think it, we spend time trying to convince the other person of our position. If you’re spending your time convincing, it shows a lack of understanding of communication. Building rapport is part of customer service and the customer experience.

In order to be a good salesperson, you have to give up your position of having to be right and hand it over to your customer. Remember, if you want to be right to win, that means the customer has to be wrong. In any transaction or relationship, no one wants to be wrong.

  1. Before conducting any type of sales training, I always suggest we do a standard sales training inventory – a test that will show the person how they communicate, who they communicate best with and what gets in their way. The one I like the best comes from BEST Instruments. It is short but conveys lots of information.
  2. Learning about your communication style makes it easier for you to absorb new information and understand how it will help you. This is why school is so difficult for many; they can’t understand why they need the information and how it will help them. Once you do some communication testing, people will open up and want to learn.
  3. Building rapport is the concept of connecting to your customer. Instinctively, we know how to communicate with people like ourselves. If you ask people why it works, they often say, “We just click.”
  4. You can click with anyone. Isn’t that amazing? Instead of passing on a customer because you don’t like them or just don’t get them, once you learn about yourself you can make adjustments in your communication style.
  5. Great salespeople are in control of their communication. They know why they connect and what makes it work. On the other hand, amateurs leave it up to fate. Another great line is, “The customer just wasn’t ready to buy.” Building good rapport has little to do with the customer buying your product; it has a lot to do with whether the customer buys you!

Give a gift to your salespeople: the ability to understand their communication and sales skills. It will benefit them and your business many times over.

To schedule Lisbeth to speak to your employees or schedule a consultation, reach her at Lcalandrino@nycap.rr.com.

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Are you a Victor or Victim of the Environment?

American novelist.

American novelist.

Today I attended a Weight Watchers meeting. What started out as a “fact-finding mission,” has turned into a lifetime membership. I’ve been attending for a year; weighing in weekly and often staying for the meetings. I never thought I would stay, but I find the people and the meeting inspiring. Today we discussed things in the environment that we can’t change.

I went out to eat the other night and noticed that everyone was taking home more than I was eating. There were mounds and mounds of food on everyone’s plate. I kept thinking, if I ate all that food I would just continue to gain weight, but the food looked so appetizing. I heard a little voice say in my head, “It’s not for me.” I guess that’s what going to Weight Watchers for a year will do for you.

You become what you hand around.

You become what you hand around.

Is your environment unhealthy? Here are some tips for staying on top of it.

1. Remember stress of some form will always be in your life. You may choose to see it as stress or change it to excitement. We may not be able to change the stress but we can change how we react to it.

2. Have an escape plan. If things get too much for you, get out. One of the men said he was so overwhelmed by the food at an open house; he just left via the back door. Occupy your mind with something different. I have a friend who “worries it forward.” Instead of waiting for the “think to happen, “ in her mind, a “possibility that it might” means it has. According to a poll on the health site, for example, roughly 70% of readers find themselves ruminating quite often, and only around 5% find that they are able to let things go almost immediately. To ruminate is one way to think or exercise the mind or one’s power of reason in order to make inferences, decisions or arrive at a solution. Instead of getting done with it, you think about it over and over.  Do you think you’re prone to “ruminating?” Take this test and find some helpful tips to get you away from this habit.

3. Distract yourself from the uncomfortable thing. This will help you forget about it and put together a new plan. You can read a book, turn on the television or take your dog for a walk. Be a good friend and look for positive people.

Get some exercise

Get some exercise

4. Be mindful of your situation. Instead of going off into the “what if,” become grounded in reality. Reality might not feel like the safest place to be, but you will have more options there.

5. If you’re stressed, make sure you get enough sleep. Without the proper amount of sleep, things look a lot worse. Consider a short nap to perk up your stress coping abilities.

6. The best way to lessen your stress is to go for a run or exercise. Exercise raises your endorphins and will give you energy. The environment continually changes giving us more things to deal with. The better we are with coping the more pleasant our lives.

Lisbeth helps businesses improve their customer service and the customer experience. To have her talk to your team or schedule a call, reach her at 518.495.5380.

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