Helping someone get over their anger is difficult, especially when it has no basis.
How can a company bring in customers without breaking the bank?
4 Ways to Go the “Extra Inch” to Make Your Customer Service Better–Take it from the Japanese Culture
Going the extra mile isn't hard and it's worth the effort.
Waiting for customers to come into your store used to be a good strategy for salespeople. Unfortunately customers are choosing "their own" salespeople online by connecting before they go into a store. Are you connecting or still waiting?
Customer service is not a finite event. It should be ongoing and forever changing.
Customer service means eliminating old policies and looking for new ones. When was the last time you looked at your data base?
Customers are annoyed they have to wait in Disney lines for rides so they're hiring disabled tour guides.