Lisbeth Calandrino

/Lisbeth Calandrino

About Lisbeth Calandrino

Lisbeth Calandrino is an award winning trainer, entrepreneur, and blogger and has spent over twenty years developing custom tailored marketing and customer service programs for businesses. Her recently published book, Red Hot Customer Service, 35 Sizzling Ways to Heat up Your Business and Ignite Your Sales defines the steps necessary to build a competitive advantage and turn great companies into unforgettable or red hot companies. Lisbeth admits that much of her knowledge came from her Italian grandfather who despite very little formal education and a limited English vocabulary, managed to became both successful and wealthy. Lisbeth has wonderful stories about Grandpa DiBiagio’s and her time spent learning how to managing Grandpa’s fruit stand. Because of Lisbeth’s experience as a business owner, having been the managing partner and owner of 7 furniture and carpet stores for 14 years, she is able to bring her extensive business knowledge and experience to all of her clients. Lisbeth’s awards include executive of the year award from the International Executive Association, Albany chapter (a business networking group) and first place honors in an international marketing contest for alternative medicine. A two time cancer survivor, she has spoken extensively about her experiences of cancer, offering words of comfort and inspiration. As an activist, Lisbeth has initiated and contributed to many charitable causes. She has worked with at-risk youth, spoken out against injustice and advocated to and helped to build resources for women. As a presenter, Lisbeth Calandrino is highly motivational, information-rich, and very entertaining. Her acute business sense, contagious enthusiasm, positive energy and fun sense of humor make her a dynamic presenter. Lisbeth is a member of New York, Historic Albany Foundation, educational director of Business Referrals Networking Group and member of the board of directors of the Animal Protective Foundation of Scotia, New York.

7 Ways to Stop Procrastinating

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running-around-getting-done-poemProcrastinating is something we all do; it’s one of those things you’re not proud of. You look at your long list of important tasks and all of a sudden it’s time to pet the cat or take the dog for a walk. Don’t you wonder where that comes from?

In order to stop procrastinating, you have to rethink what you’re doing. You may have heard these things before but so what.According to Psychology Today, “For some, the very thought of taking a responsible path—where self-care includes “grown up” tasks—threatens to squelch vitality, and foreclose the boundless possibility associated with youth.”

  1. Deadlines are your friend. Instead of a long list of things to do, just note in your reminder the day something has to be done. Now you don’t have a choice or anytime to worry about it.
  2. Do the hard stuff first. It’s not really hard, you’ve just decided it is. Maybe it takes a lot more time to get it done or you just don’t like it. It reminds you of homework.
  3. Stop telling yourself lies. You know the ones that things aren’t really important and what you do doesn’t matter. Whatever you do should always matter to you.
  4. Get off Facebook–you know if you added up the time you spent on there you could probably get way more done. It is a time waster. Lonely? Call a customer.Your imaginary friends with the perfect lives will still be there in a couple of  hours.
  5. Decide what to do with your emails. I read them once, twice and three times for good measure and leave them in my inbox–that’s crazy.
  6. Start anywhere. Sometime starting is half the battle. Just start writing and fix it as you go along.
  7. Okay, so you’re not perfect. Suppose it isn’t perfect so what? And perfect by what standards? I used to get criticized because I didn’t do things perfectly. At one point I realize that getting it done was where I could shine. So if it wasn’t perfect I could fix it. I’ve noticed that many things online aren’t perfect and they’re written by ‘supposedly perfect people.’

Pretend you like getting things done; my mother said it’s good for you!

Lisbeth Calandrino has been an author and speaker for over 20 years. To have her speak at your business, connect with her–Lcalandrino@nycap.rr.com.

Haven’t heard her speak? Check out her web, www.lisbethcalandrino. If you can’t find Lisbeth, she’s probably at the gym or procrastinating.

 

 

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By |October 2nd, 2016|Blog|0 Comments

Let Failure Motivate You to Success

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Thanks to Guthrie Chamber for the photo.

Thanks to Guthrie Chamber for the photo.

Don’t we all have awful days? You know, the dreaded day  you fail. Failure can scare the wits out of most of us.

You know the day when you thought you were going to make that huge sale and then it disappeared?  You go over it again and again in your mind asking yourself, “What did I do wrong?”

You ask yourself,  what should I have said that I didn’t? You spend the whole day ruminating about what happened and where you went wrong.

You know it doesn’t help right? It doesn’t help because you only have one side of the story, your side. You have no idea what was going on with the customer even though you think you do. You feel  paralyzed.

Failure can actually be a trigger to motivate you to success. Scary right?

the-beatles Think about the Beetles, they were told in 1962 that Decca records didn’t like their sound. Decca was one of the biggest labels at the time—they must know best right? And then there was Stephen King who was told that no one wanted to see a science fiction movie that  was depressing! Somehow Stephen found his place.

How can you make it work? Here are some ideas:

  1. acceptAccept what just happened, it’s part of life. It only happens to those who step outside their little comfort zone. Those who want something different and are willing to accept an occasional set back. When I was a kid, my next door neighbor was very good at predicting the summer weather. I wanted every day to be hot so I could go swimming.I can remember how disappointed I was when it rained. Sam always said to me, “There will always be another day for you. If you try long enough, you will get what you want.” I have never forgotten that advice. It came from a man who spent 10 long years in the New York Hospital for the Incurables in 1935 with a collapsed spine. In 1958 he bought his first house in the country despite his disability.
  2. Wanting things to be different doesn’t change anything! Looking to change the past is a depressive strategy. Nothing ever changes in the past no matter how hard you wish for it. Wallowing in it never makes it better. I have a friend who is never happy. It doesn’t matter what she’s doing, she’s unhappy. She only goes to work and the grocery store. When her boyfriend visits, they only go out to the grocery store! They never go to a museum, a play or just a walk in the park. No wonder she’s depressed.
  3. Revise your plan of action. If the plan you have isn’t working, figure out how you might tweak it. Don’t get rid of it entirely, just determine what changes you need to make and do it. What the heck, it’s only time. Remember what Sam said.

 

i_have_not_failed-8-21According to Charles Manz in his  book,  “The Power of Failure,” Manz says that failure  is very often a misconception about the difference between what exists and goes unnoticed (such as growth and learning) when  we fall short of reaching a goal and what is realized later (longer term success). In other words, failure is no longer fatal! Consider failure just a challenge in life.

Lisbeth Calandrino has been helping businesses rethink their failures to success for over twenty years. To have her help your team, reach her at Lcalandrino@nycap.rr.com.

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By |September 18th, 2016|Blog|0 Comments

10 Ways a Salesperson Can Stop From Being Average

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Thanks to @sky's the limit for the image.

Thanks to @sky’s the limit for the image.

One thing you don’t want to be these days is an “average anything,” especially a salesperson. If average is good enough for you, then don’t bother finishing this article.  If you plan on making money and building your customer base, you will have to be better than the rest. Competition is fierce out there; if you want to stand out, you will have to go above and beyond. Twenty years ago you could make a living being average. There wasn’t much competition or many products. These days the marketplace is overwhelmed with both. There are more than 10 ways but here are what I consider the most important ones:

1. You don’t have to be an extrovert to be a great salespeople. You’ve probably heard that extroverts make the best salespeople. Of course it’s not true, not everyone want to have a ‘motor mouth’ in their face. The best salespeople know how to go from extrovert to introvert depending on the customer’s style.The key is to be flexible.  Check out this article by Erica Anderson in Forbes Magazine.

2.Stop making excuses for not making sales. Stop blaming it on the weather, the way the customer looked or the time of day. Go back to your sales pitch and determine where you think you went wrong. Hold yourself accountable and always have a ‘can do’ attitude for every customer.

3.Don’t treat your customers like they’re a commodity. You may think a customer that spends a small amount isn’t important. Not every sales will be a tremendous one but it doesn’t mean your customer doesn’t have friends with money!

4.Build more than ‘customers for life.Build ‘raving fans’ and customers that will sing your praises to all of their friends. Treat every customer as of they are special. They are the lifeblood to your success. 

5.When there are no customers, follow up on old ones. Call up your sold customers and ask how they’re doing. I often hear, ‘I’m not going to call them, what if something is wrong?’ Don’t you want to be the first one to know if there’s a problem or do you want everyone on their block to know?

6.Know where you stand at the end of the day. Why wait to the end of the week to know where you stand? If you pay attention daily you will know how much harder you have to work the next day to meet your goals.

7.Find as many role models as you can. Watch the rest of the team, pay close attention to the top closer. Look for the nuances and little things they do that build good customer relationships. Often times it’s something simple like a touch on the customer’s arm.

8.Think about sales when your not in your store. I have a friend that says he’s on duty 24/7. He is always looking for new customers; whether it’s in the elevator or watching his kid play soccer. To him, everyone is a potential customer. He often gets their names and email address and sends them a ‘nice to meet you’ note.

9.Service your customers to death. Not sure what to do, check out the ‘high end’ businesses in your area and see what techniques you can steal. There’s no sense in reinventing the wheel! Know your store policies and if you can, take them one step further.

10.THE SALE ISN’T OVER UNTIL THE CUSTOMER GIVES YOU A TESTIMONIAL. I have a friend who insists that his salespeople get testimonial. He considers this the most important part of the sale. It’s not always easy, not all customers are tech savvy. If the customer isn’t comfortable going online and writing one, ask them to write it on a piece of paper and you post it!

Does your team need so ‘personalized training’ to get better at their job? Lisbeth is available for ‘customized training’ for your team. If your looking for short videos from Lisbeth at Mohawk University, “Customer Experience Sold.” https://mohawktoday.com/mohawku/online-courses/customer-experience-sold for in-store training, check out these https://mohawk.wistia.com/medias/1zg0xg8kie

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By |August 28th, 2016|Blog|0 Comments

5 Reasons Why Dropping Your Prices is a Bad Idea

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Thanks to Preston D. Lee for image.

Thanks to Preston D. Lee for image.

Do  you think dropping prices are a bad idea?Long term it can be a really bad idea.

I was at a tag sale the other day and asked the woman if she considered  $1.00 for a $3.00 Christmas tree. “

“ I paid $50.00 for that wreath; she yelled; $3.00 is highway robbery. I can’t give it to you for a $1.00!” There are lots of things wrong with this scenario, the first thing is if you think your price is too low to start with why would you price it so cheap? And if you price it cheap, why would you be offended when someone tries to ask for a bigger discount?”

How’s this one; another friend told me she was selling at really low prices so she could get known in the business world. Hmn, known for what?

The biggest problem with this transaction is she doesn’t have any idea how to mark her merchandise or how to sell it. Does this happen to you?

It’s likely that none of my readers are working at a tag sale, but this is a good way to start a conversation about dropping prices.

If you don’t think your product is worth your price you will have a problem selling it.

  1. The most obvious problem is that dropping prices give you less profit. If you continue to drop prices, you will start to believe that your products aren’t worth your ‘asking price.’ The more you believe it’s true, the less likely you are to get your asking price. Giving something away doesn’t take much skill, working hard to get your price makes you a true salesperson.
  2. Dropping prices gets you bad referrals. Cheap customers are easy to get; what’s not easy is to get a customer who will pay your price and send you a great referral.  It’s worth it to understand your products and their value.
  3. Self-esteem is hard to get in life. According to Psychology Today by Neal Burton, self-confidence essentially means to trust and have faith in oneself. It is our certainty as to our judgement, ability, and so on—in short, our certainty as to our aptitude to engage with the world. Why would you take this away from yourself? For more on self-esteem, check out this article in Psychology Today.
  4. How will you stay in business by haphazardly dropping prices? I say ‘haphazardly’ because most businesses don’t have a system for dropping prices. In other words, they don’t have their merchandise marked up enough so that dropping prices  won’t hurt their margins.  They drop prices because they need the money.
  5. Dropping prices can bring in customers, give you cash flow and build traffic short term. Long term, you’re creating a very slippery slope. The customer takes her lead from you. Unless he/she has recently bought the same product, it’s doubtful they understand  pricing in general.

Remember just because the customer says the price is high it doesn’t mean they won’t buy your product. It’s likely they are testing you to see if you understand your own pricing!

Why drop your prices when you don’t need to? Need more help on on getting your prices? How about a webinar on pricing for your company? Call Lisbeth at 518.495.5380.

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By |August 15th, 2016|Blog|0 Comments

Are You Paying Attention to Sold Customers?

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Can you make your customers loyal?

Can you make your customers loyal?

Businesses work  hard and spend considerable dollars getting new  customers, and yet few work hard to keep them. Out of sight out of mind?

Salespeople spend time building relationships to get the sale and then forget the customer. They have good intentions during the sale, then what happens?

Do they think they should only contact the customer when they need to sell them?

I would hate to think they don’t care since sold customers are the most valuable product a company has.

Here’s how customers can work for you:

 

  1. Sold customers can do free advertising for you and help you get new business. If you don’t’ stay in touch with them they won’t remember who you are. They also won’t know what to say if you don’t stay in touch. You must continually remind them that you’re worth remembering. It doesn’t mean you have to hound them with more product, you just need to stay in touch.
  2. Customers will build your brand. Think of all the other businesses they purchase from and all the advertising they are subject to. If they remember you, it’s likely they will tell a friend why they should buy from you. The better your press the more likely you will get referrals. The value of your brand will be increased..
  3. Previous customers can market to new customers. If they  already know and trust you why wouldn’t you want them out telling everyone they know. . This is ‘word of mouth’ marketing. In order for a customer to use their ‘word of mouth’ they need to know what to say. This is why  sending email messages to your sold customer’s works.
  4. If you show your gratitude, you will stand out from the rest. Why not take 20 or 30 of your sold customers and send them a note telling them how much you value their business. When was the last time you get a not from a salespeople? Salespeople are often told to send thank you notes after the sale and that’s the last time the customer hears from them.
  5. Treat your customers as valued friends. Unless you breach your friendship, it will be a long term relationship. If your customers feel valued, they will always want to help out.

 

Staying in touch doesn’t mean you’re pushy. Notes to your customers should be helpful and friendly. If you stay in touch, when the customer needs something she will call you.

Sold customers matter.

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By |July 16th, 2016|Blog|0 Comments

How to Thank People so it Really Matters

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Children thanking the bus driver for being so nice.

Children thanking the bus driver for being so nice.

In May 2016, I received a call from Rochelle M. Howard, Deputy Director of the District of Columbia Office of Police Complaints. Prior to her phone call, I had no idea who she was or what her agency did.

Her request was a quote on 30 tests from the BEST Inventory, Communication Tests. These are short inventories, simple to administer and based on William M. Marston’s, Ned Herrmann’s, and James Brewer’s work measuring the dominant patterns of behavior in individuals.I have used them over the years.

I was flabbergasted and asked how she found me. She said that the owners of BEST Instruments had referred me. How super I thought. All of those conversations I had with the owner had given me something I never though about–a customer. I liked the owner very much and spent considerable time on learning how to administer and interpret the tests as well as just chatting. It actually never occurred to me that she might be in a position to refer me or my work.

 

Remember to thank people is a very important skill. Social media makes it possible to ‘like’ organizations and businesses that are important to us as well. Although people appreciate a business like, it is still very impersonal. If you do like a page, write a personal note about why you like the page–that will help.  Her are a few more ideas for ‘upping’ your like quotient.

 

  1. Get to know your suppliers and people that are in a position to refer your business. Remember they have other customers who reach out to them and may ask for help. You might be the person to supply this help. If you get a referral don’t forget to thank them publically for their help and brag about their products.
  2. Don’t forget to get referrals from as many customers as possible. Some of your customers have more clout—don’t forget to us them. In this case I happened to have done volunteer communication testing for a high level government agency close to my home. They gave me a terrific testimonial that I know helped me get the job in Washington.
  3. Be as personal as possible. Thank people publicly and privately. A phone call for you can mean the difference, even if the favor doesn’t bring any immediate results. Just remembering to pass your name along to a potential customer, or bragging about you while sitting with a group of stranger’s matters. A third party endorsement is better than anything you can say about yourself.
  4. Get to know people who hire you; their likes and dislikes. If they like to cook or like a favorite dessert or tea, send it to them! The gifts don’t have to be expensive. You just need to go out of your way and give someone something special. If you’re a house guest send something wonderful to the host or bring something with you. It’s often easier after because you have a better idea about their likes.
  5. Keep a ‘gift notebook’ of people you want to thank. Sometimes we forget the most important people in our lives.
  6. Ask how you can help. If someone does something for you call and ask if there’s a way to repay the favor.
  7. Encourage people you know who do a good job. Everyone loves encouragement and few do it. Even big kids need encouragement.
  8. Social media is a good way to thank people but go beyond the like. Make a comment to them, send them a message and tell them thank you. Are you grateful? Say it if it’s so. It goes straight to the heart.
  9. Send an old fashion thank you note. They mean a great deal event in 2016. Don’t ask someone else to do it for you!
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By |July 5th, 2016|Blog, Building a Brand|0 Comments

How’s Your Emotional Intelligence?

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Thank you Talent Smart for image.

Thank you Talent Smart for image.

In 1996 Daniel Goleman stunned the world in 1996 by popularizing Emotional Intelligence or EQ. or EI.  Basically it means being able to identify and manage your own emotions.  It’s been said the ability to understand and manage your own emotions is the real key to success. emotions. Whether we acknowledge it or not, we are driven by our emotions.

Want to know about your emotional intelligence? Click this free link to test your emotional intelligence.

Here’s the link to lifehack.org for a few reminders of how to improve our emotional intelligence.

Enjoy. Lisbeth

 

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By |June 17th, 2016|beliefs, Blog|0 Comments

Do you Chase Luck Away From Your Life?

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As a kid I searched and searched for a four leaf clover. I never found one. I asked my dad how could I be lucky if I couldn't find one. His reply, "You can make your own luck; it's all around you!."

As a kid I searched and searched for a four leaf clover. I never found one. I asked my dad how could I be lucky if I couldn’t find one. His reply, “You can make your own luck; it’s all around you!

One of my friends recently found her lucky numbers through a reading done by a person who practices YOGIC Numerology.  This is a described technology which helps us better understand ourselves and the experiences in our life through numbers.  I asked her what she thought of the reading and she said it was very true.

It made me think, what type of luck do I believe in?Do I have a lucky charm or a pet rock? Salespeople often talk about their ‘lucky shirts.’

Why do we believe in luck and what does it really mean to our success?

Here’s my take on feeling lucky; I know I’m lucky. I equate ‘luck with opportunities,’ and I see them all around me. It’s when I stop looking that my luck disappears. People always say to me, “You have the most interesting things happen to you. I know they don’t just happen, I am forever ‘looking.

 

There are several different types of luck, according to Psychology Today. How we feel about luck can drive the

outcome of our lives. Should you believe in luck? According to what I read I think we should. I am a firm believer  in

luck and making my own. It’s said that believing in luck can drive your motivation forward.

 

According to Business Psychologist, Cragin Dowden, “Believing in luck appears to impact people’s drive for success. People who saw their luck as stable tended to have a significantly higher drive to succeed than those who viewed it as transitory. The research also found that part of the relationship between luck and achievement was attributable to the fact that people who possessed stable luck beliefs also felt they had more control. This makes sense: If you feel luck is stable, and within your sphere of influence, you are much more likely to persevere towards our goals. However, if you see luck as an essentially random phenomenon, you may wonder, “What’s the point?” This skepticism can effectively undermine your desire to push on.
Former Wall Street Journal and Fortune writer Erik Calonius points to a fascinating study by a psychologist Richard Wiseman. Wiseman surveyed a bunch of people to find out who considered themselves lucky or unlucky, then performed a very interesting test:

Weisman  gave both the “lucky” and the “unlucky” people a newspaper and asked them to look through it and tell him how many photographs were inside. He found that on average the unlucky people took two minutes to count all the photographs, whereas the lucky ones determined the number in a few seconds.

How could the “lucky” people do this? “Because they found a message on the second page that read, “Stop counting. There are 43 photographs in this newspaper.” So why didn’t the unlucky people see it? Because they were so intent on counting all the photographs that they missed the message.”

So what does this mean?

Could it be that lucky people are more relaxed and open, and see always see opportunities around them? In my recent article for the Albany Times Union, “Is your New Success Around the Corner?” I sited a recent conversation I had with a store owner who’s business was forced to relocate. Moving actually doubled his business. My research shows me that people who are open for new ideas are always looking for possibilities.

It appears that it doesn’t matter what you believe in you just need to believe. Particularly if you want something new to  happen in your life.When we put on ‘blinders’ we don’t see what’s available round us.

Do you need some ‘luck?” Contact Lisbeth who will help you look for the opportunities surrounding your life.

 

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By |May 30th, 2016|Blog|4 Comments

Take it From Me; if You Don’t Risk Something, Nothing will Happen

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The simple man says, "take the risk." Josh Wight in Business, Life.

The simple man says, “take the risk.” Josh Wight in Business, Life.

I was having a meeting with Bethany Gonyea while she was talking about her baby, “The Albany Peace Project.” This is a long term risk but it’s what she lives for.

She was discussing it with a passion that I haven’t seen or felt in a long time. Her face was bright; her smile was real, and her enthusiasm was amazing. I began to think, do I have that feeling? I know for years I was passionate about working; it didn’t matter what I was doing, and I enjoy accomplishing things. I’m not becoming more discriminatory, achieving doesn’t get it anymore. In fact, many things feel like diversions; diversions from my real self.

Have you ever felt that way? Going through the ‘have to-do lists of life and not feeling the same sense of accomplishment? Is it likely that our ideas and things that make us happy have changed? Noticing that time is flying by, and I want to spend as much as I can do things that really give me pleasure. I used to fill over with blog material and looked forward to writing. These days it seems to be more difficult. Actually, I think my focus has changed. Topics about life seem to be more fulfilling than writing about business. Then I think that life, and business are really one in the same.  To be successful in business you must have good life skills. The first one is a passion for whatever you’re doing.

I know am asking myself, what about life is exciting, what do I need to experience? I need an adventure.

Is an adventure a different country, learn a new skill, take a course? I think it’s all of those.

I’m noticing I haven’t been acting on my ‘hunches.’ A hunch is just one of those things that come from your unconscious mind; it means taking a risk.

Why am I not taking risks? Actually, I don’t feel comfortable, unless I’m taking them—maybe that’s what’s wrong. Am I afraid of rejection? I guess it depends on the risk. By the way, if you’re interested in why we’re so worried about rejection and what to do about it, look for my article in Floor Covering News in two weeks, “How About Using Psychology and “Rejection Therapy’” to Overcome Salespeople’s Fear of Closing the Sale.” The fear of rejection goes way beyond sales.

I’m back to my premise; I need an adventure. Stay tuned and thanks to all of you who send me notes and have been following me for years. It’s nice to know you’re out there!

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By |May 22nd, 2016|Blog|2 Comments

Is There a Little Voice in Your Head Ruining Your Sale?

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shopping woman shocked and surprised over price looking at price tag on coat or jacket. Woman shopper shopping for clothes inside in clothing store. Funny image of Asian / Caucasian female model.

shopping woman shocked and surprised over price looking at price tag on coat or jacket. Woman shopper shopping for clothes inside in clothing store. Funny image of Asian / Caucasian female model.

You know the little voice, the one that says, “My price is too high.” According to Forbes Magazine, “Taking a customer’s statements at face value often leads to trouble.”

How many times have you said, or heard another salesperson say, “I know I could sell this if the price was lower.” My question is, “How do you know?” Just because the customer says your price is too high doesn’t mean a cheaper price will close the sale. If you can drop the price you can certainly ask, “What price would be cheap enough for them to buy?” Of course after you ask the question, you also have to ask the customer if you could get the price would they be prepared to:

Give you a deposit, or are prepared to pay in full. Then you will have to negotiate it with your manager or the owner.

Let’s say this is not an option for you; then what?

Does it really mean your price is too high just because your customer tells you it is? Why would a customer tell you that?

  1. They want to rattle you.
  2. They enjoy the negotiation process.
  3. They don’t understand your pricing. The value of the product as you’ve presented it doesn’t equal the price. Personally really good salespeople ignore statements like this and continue to present value. The customer wants to be sure that they are getting what paid for. This is why TJMax and Marshalls do so well; the customers know what their products are worth. The customer has to have confidence in both, you and your offering. Once the customer has confidence in the outcomes, they will buy.

My experience tells me that most of the time this occurs is because the salesperson also thinks the price is too high. Do you understand why a customer would pay so much for your top-of-the-line product or do you think you’re crazy? The answer to this question will tell you why you can’t sell your expensive products.

It’s important to understand that customer buy for their reasons not yours. Why do people buy high prices?

They believe it’s worth it. They get it, and you’ve convinced them it is.

They can afford it. Yes, there are people who like paying high prices. They don’t have to worry about money and so spending it doesn’t bother them.

They want to show their neighbors or friends, they can afford it. I’ll never forget my father taking me to look at a new house he built.  The customer, whose name was Wank, still had the prices on the lamps and the faucets! I couldn’t believe it. When I asked why the prices were on it dad said she wanted me to know she could afford it. This became a “Wankism” in our house.

So ask yourself, what gets in the way of you selling at your ticketed prices?

Lisbeth has been teaching sales people how to get their price for over twenty years. Can Lisbeth help your sales force? Call her at 518.495.5380 and discuss your situation.

 

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By |May 18th, 2016|Blog|0 Comments