Customer Service: The New Profit Link To Your Business

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Customer Service: The New Profit Link To Your Business

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Join me in the auditorium at SmAlbany as I present, Customer Service: The New Profit Link for Your Business.

It’s time  for SmAlbany 2013. I’m excited again to be speaking at the event. . My topic this year is Customer Service: The New Profit Link for Your Business.

How does customer service become the new link to your business? Because sales in its previous format no longer exists.  We’ve entered into the fourth age—it’s called the age of the consumer. (Great article)

Products are commodities, so they no longer represent a competitive advantage.  In this age, past sources of competitive advantage have been commoditized. In other words, having great products isn’t enough because we don’t have a shortage of great products. Now every company can tap into global factories and global supply chains. Brand, manufacturing, distribution, and IT are all table stakes. And with online reviews, social networks, and mobile web access, it’s easy for your customers to know as much about your products, services, competitors, and pricing as you do.

What can your company do? Being different requires some fast thinking and fast dancing as well as protecting and defining your online reputation.

Join me at 8:30 in the Auditorium and my booth at Table 130—right next to the coffee! Sign up for one of my upcoming seminars and receive a $50.00 discount if you sign up at the show.

Lisbeth Calandrino helps businesses build loyal relationships with their customers through customer service and the ‘new sales’ training. Her book, Red Hot Customer Service can be purchased at her web site,

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By |2017-03-03T12:07:01+00:00July 8th, 2013|Blog, Customer Service|0 Comments

About the Author:

Lisbeth Calandrino is an award winning trainer, entrepreneur, and blogger and has spent over twenty years developing custom tailored marketing and customer service programs for businesses. Her recently published book, Red Hot Customer Service, 35 Sizzling Ways to Heat up Your Business and Ignite Your Sales defines the steps necessary to build a competitive advantage and turn great companies into unforgettable or red hot companies. Lisbeth admits that much of her knowledge came from her Italian grandfather who despite very little formal education and a limited English vocabulary, managed to became both successful and wealthy. Lisbeth has wonderful stories about Grandpa DiBiagio’s and her time spent learning how to managing Grandpa’s fruit stand. Because of Lisbeth’s experience as a business owner, having been the managing partner and owner of 7 furniture and carpet stores for 14 years, she is able to bring her extensive business knowledge and experience to all of her clients. Lisbeth’s awards include executive of the year award from the International Executive Association, Albany chapter (a business networking group) and first place honors in an international marketing contest for alternative medicine. A two time cancer survivor, she has spoken extensively about her experiences of cancer, offering words of comfort and inspiration. As an activist, Lisbeth has initiated and contributed to many charitable causes. She has worked with at-risk youth, spoken out against injustice and advocated to and helped to build resources for women. As a presenter, Lisbeth Calandrino is highly motivational, information-rich, and very entertaining. Her acute business sense, contagious enthusiasm, positive energy and fun sense of humor make her a dynamic presenter. Lisbeth is a member of New York, Historic Albany Foundation, educational director of Business Referrals Networking Group and member of the board of directors of the Animal Protective Foundation of Scotia, New York.

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