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If you consider customer service an attitude rather than a department, then it makes sense to look everywhere for a place to practice  your craft!

Instead of thinking ‘outside the box’ think about venturing into other boxes. Find ways to deliver extraordinary service and value to anyone and everyone. You will be remembered for your generosity, thoughtfulness and concern.

Do these terms sound familiar? They should be they. These terms are the essence of good customer service.

The key is for you and your employees to practice these behaviors, 24/7. Holidays are the best time to deliver your brand of customer service to your special customers.

I think about the tragedy of Sandy Hook and the outpouring of generosity. This morning I saw the therapy dogs that were delivering hugs and ‘fur’  to the town.

People throughout the world have been delivering random acts of kindness, sending good wishes and extending their personal brand of customer service. If we were to think of the world and the people in it as our customers, would it cause a change? We would constantly be delivering customer service; we wouldn’t have to wait for tragedy.

What about your business? Do you have to wait for  huge problems to arise before you and your employees are at their best?

Why not make customer service your personal mantra and take it beyond your business? Consider building your own special personal customer service package.

Consider Sprint Nextel sending handwritten letters to their customers? In today’s fast paced world they have letter writing Thursdays.  Imagine, taking time to write a note, not a text, and sending it to your customers. Can this work in our new world? Read the article.

My own personal story—ATT lends me a cell phone until I get my new one. Check out my last blog, Why a Memorable  Customer Service Experience Matters.

It’s the holiday season—times to practice your personal customer service:

Consider everyone you meet a customer. Treat them with kindness and concern.

Imagine each person you meet will provide repeat and referral business. Give them something extra like a big smile.

Stay in touch with people you like. Absence does more than make the heart grow fonder—it makes the heart lonely.

I would love to know how you’re delivering your special brand of customer service for the holidays. Please share your ideas.

Happy Holidays to all of my wonderful readers.

Lisbeth helps businesses build loyal customers’ customer retention training. Book Lisbeth to excite your group and expand your horizons.  She can be reached at Redhotcustomerservice


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By |2017-03-03T12:07:02+00:00December 18th, 2012|Blog|0 Comments

About the Author:

Lisbeth Calandrino is an award winning trainer, entrepreneur, and blogger and has spent over twenty years developing custom tailored marketing and customer service programs for businesses. Her recently published book, Red Hot Customer Service, 35 Sizzling Ways to Heat up Your Business and Ignite Your Sales defines the steps necessary to build a competitive advantage and turn great companies into unforgettable or red hot companies. Lisbeth admits that much of her knowledge came from her Italian grandfather who despite very little formal education and a limited English vocabulary, managed to became both successful and wealthy. Lisbeth has wonderful stories about Grandpa DiBiagio’s and her time spent learning how to managing Grandpa’s fruit stand. Because of Lisbeth’s experience as a business owner, having been the managing partner and owner of 7 furniture and carpet stores for 14 years, she is able to bring her extensive business knowledge and experience to all of her clients. Lisbeth’s awards include executive of the year award from the International Executive Association, Albany chapter (a business networking group) and first place honors in an international marketing contest for alternative medicine. A two time cancer survivor, she has spoken extensively about her experiences of cancer, offering words of comfort and inspiration. As an activist, Lisbeth has initiated and contributed to many charitable causes. She has worked with at-risk youth, spoken out against injustice and advocated to and helped to build resources for women. As a presenter, Lisbeth Calandrino is highly motivational, information-rich, and very entertaining. Her acute business sense, contagious enthusiasm, positive energy and fun sense of humor make her a dynamic presenter. Lisbeth is a member of New York, Historic Albany Foundation, educational director of Business Referrals Networking Group and member of the board of directors of the Animal Protective Foundation of Scotia, New York.

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