When Change Is In the Wind, Change. Part One

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When Change Is In the Wind, Change. Part One

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Change will occur with or without youI met John Gifford the way we meet everyone these days, through the internet. Actually I tagged John in one of my blog posts and he called me. With only a couple of years in the newspaper industry, John realized he would have to change. His take on “print” is different than most newspapers and magazines.

I found it very inspiring, it’s all about change. I hope it gives you some ideas.

John Gifford is publisher of “Indy Smallbiz. Indy Smallbiz  is the new monthly news magazine that will focus on the needs and interests of the small business community in Indianapolis.

“The aim of Indy Smallbiz is to help businesses grow and increase their profits. As you read our news magazine, we want you to learn something new to help your business or to appropriate a business strategy from one of our stories into your own business. Foremost, we want our publication to evoke action on your part.” – John Gifford

John Gifford is an interesting man with unusual vision and foresight. As the newspaper industry was drastically changing, John was too.

John, originally you were in the newspaper business but only for a short time.

I had a print newspaper from 2008 until January 2010. I realized that all print was being affected by the internet so I looked for a niche to fill. Most publications were focusing on large businesses so I decided to look at small businesses. In Indianapolis there are 60,000 businesses and 45,000  (the small ones) were being overlooked. I realized they needed help and so I decided to reach out to them. My idea was to establish the model, clone it and take it across the country.

What did you do when you saw that print publications were losing their appeal?

I tried to get them to move to online advertising but it was a tough push, but I continued to focus on my website. I knew that print was going away.

What did you see as the problem?

In 1880  the predominant market was selling whale oil lamps and then Edison came in with the light bulb. In 2009 and 2010 I was still selling whale oil and whale oil lamps (print advertising) when the online tip-point came;  on top of that came social media. It’s all like swimming upstream with weights on. Why do that? I changed my approach in 2010, dropped the print edition,  and concentrated my efforts on Indysmallbiz.com to increase readership and connectivity. The online delivery system has no printing costs or costly distribution. It is based on creativity rather than dollars. Generation X and Y are tipping the balance against the traditional way of getting the message out. Everyday there are more and more online venues. I don’t need a zillion customers, I just need to cover a narrow area and make it deep. Small businesses: realize that marketing is the key to your business.

It’s not good enough to “be good.” You now have to be good at what matters. You don’t need brute force (dollars);  just find the system and spend the time. Being good won’t help you unless you find something to be good at; today it’s continually changing.

People will come by word of mouth, and today everyone is in charge of their own marketing and marketing remains the key to success. The competition is mind boggling because of the internet. I like to problem solve and the rest I will outsource to my “tribe.”

Do you have a name for your model?

I call the new model “Boutique Marketing” made up of “a tribe” of people who can work together and impact various customers and businesses. I have put together my “tribe,” a simple group of like minded people, added social media to the mix and have my new business partners. Instead of print with advertising we will all work together in a collaborative way to add value and grow this new model.

Stay tuned for the rest of the article and John’s Boutique Marketing ideas.

Lisbeth Calandrino is an award winning author, trainer and blogger. She is  author of the book, Red Hot Customer Service, 35 ways to heat up your business and ignite your sales. Lisbeth can provide speaking or customer service/ sales training using the principles of her book at your place of business or through video conferences.

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By |2017-03-03T12:07:08+00:00July 6th, 2011|Blog, Customer Service|2 Comments

About the Author:

Lisbeth Calandrino is an award winning trainer, entrepreneur, and blogger and has spent over twenty years developing custom tailored marketing and customer service programs for businesses. Her recently published book, Red Hot Customer Service, 35 Sizzling Ways to Heat up Your Business and Ignite Your Sales defines the steps necessary to build a competitive advantage and turn great companies into unforgettable or red hot companies. Lisbeth admits that much of her knowledge came from her Italian grandfather who despite very little formal education and a limited English vocabulary, managed to became both successful and wealthy. Lisbeth has wonderful stories about Grandpa DiBiagio’s and her time spent learning how to managing Grandpa’s fruit stand. Because of Lisbeth’s experience as a business owner, having been the managing partner and owner of 7 furniture and carpet stores for 14 years, she is able to bring her extensive business knowledge and experience to all of her clients. Lisbeth’s awards include executive of the year award from the International Executive Association, Albany chapter (a business networking group) and first place honors in an international marketing contest for alternative medicine. A two time cancer survivor, she has spoken extensively about her experiences of cancer, offering words of comfort and inspiration. As an activist, Lisbeth has initiated and contributed to many charitable causes. She has worked with at-risk youth, spoken out against injustice and advocated to and helped to build resources for women. As a presenter, Lisbeth Calandrino is highly motivational, information-rich, and very entertaining. Her acute business sense, contagious enthusiasm, positive energy and fun sense of humor make her a dynamic presenter. Lisbeth is a member of New York, Historic Albany Foundation, educational director of Business Referrals Networking Group and member of the board of directors of the Animal Protective Foundation of Scotia, New York.


  1. Dan Alcorn July 6, 2011 at 9:41 pm

    I like John’s quote “It’s not good enough to “be good.” You now have to be good at what matters.” He is confirming that prospects become customers not because of a product or service but because of a solution. Print media, like the flooring magazine and online media, like Indy Small Biz, succeed where others don’t because of relevant and valuable content.

  2. Lisbeth Calandrino July 7, 2011 at 11:56 am

    Hi Dan, John is an interesting guy who “knows the score” about the newspaper business. He didn’t whine or moan about buying the paper, he knew he had to move on and did. Thanks for the comment.

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