Should You Go Out Of Your Way For Your Customers?

//Should You Go Out Of Your Way For Your Customers?

Should You Go Out Of Your Way For Your Customers?

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Customer Appreciation

Having fun with your customers

Even great businesses lose 10% of their customers annually. Keeping customers is hard work but without them you don’t have a business. Great businesses go out of their way for their customers.

There are lots of ways to love your customers, through social media and plain old networking events. Consider  holding a networking event at your business and using social media to publicize the event.  

The Internet and social media is all about being shameless. If you want to be noticed you will have to be “out there.” So here’s the question, is bad publicity better than no publicity? Remember on the Internet it’s important to guard your reputation and still get known. One way to guard your reputation is to ask your fans to comment on your blog posts or on your web site.  In other words, stack the deck in your favor.

Have you ever invited your “great customers” to your business or to your house? Of course years ago this was a no-no. The theory, don’t combine business with your personal life. If you haven’t noticed, things have changed;we’ve entered into the “age of transparency.”

I think shop-at-home businesses miss an opportunity if they don’t invite customers to their homes. After all, they invited you to their home didn’t they ? What a great way to  say thank you.

In order to build your business you have to stay in touch. My friend Peter White, is owner of “Portobella Pete’s” a small convenience store in Building 12 at the New York State Department of Labor.    Each year he holds  a  musical performance for his customers outside his store. The performance is offered by Local 14 AFM and is part of their month long series entitled “Jazz Appreciation Month.” It costs Peter but  allows him to thank his customers and advocate something that’s important to him, music in the public schools. Does it take time to organize this event, I’m sure it does but  what a great gift to Peter’s customers.

As in life/business, some people will like you and others won’t. Forget the ones who don’t  and concentrate on the ones that do–they’re called loyal customers. They like you because of who you are and  all your unique quirks.

I recently spoke at an event  at EF Marlburger in Fishers, Indiana called “Girl Talk.” It combined  good food and fun things to buy as well as a CEU class for interior designers offered through the Carpet and Rug Institute.  Karla Shone, A.S.I.D.showroom manager at Marlburgers spent weeks organizing the event but it was well worth it. Her customers loved it.

This week Tim Look owner of Lifestyles Flooring in Dawson, Michigan will be speaking at the Chamber of Commerce and giving away Fabulous Floors Magazines. He said he thought it would be a great way to give his customers new ideas for their floors. Tim also runs “the worst looking shag contest.” The contest is very clever and lots of fun and gets Tim known as a “70’s buff.”

Fun is good.

You’ve probably heard about Neiman Marcus’s 100 year celebration in 2007. They gave away  their signature chocolate chip cookies  and the recipe. Nice touch.

Want to go out of your way for your customers? Make it fun, different and valuable.

Lisbeth Calandrino is an award winning author, activist , entrepreneur, and blogger. She is  author of the book, Red Hot Customer Service, 35 ways to heat up your business and ignite your sales. Lisbeth can provide customer service and sales training using the principles of her book at your place of business or through video conferences.

 

 

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By | 2017-03-03T12:07:11+00:00 February 28th, 2011|Blog|4 Comments

About the Author:

Lisbeth Calandrino is an award winning trainer, entrepreneur, and blogger and has spent over twenty years developing custom tailored marketing and customer service programs for businesses. Her recently published book, Red Hot Customer Service, 35 Sizzling Ways to Heat up Your Business and Ignite Your Sales defines the steps necessary to build a competitive advantage and turn great companies into unforgettable or red hot companies. Lisbeth admits that much of her knowledge came from her Italian grandfather who despite very little formal education and a limited English vocabulary, managed to became both successful and wealthy. Lisbeth has wonderful stories about Grandpa DiBiagio’s and her time spent learning how to managing Grandpa’s fruit stand. Because of Lisbeth’s experience as a business owner, having been the managing partner and owner of 7 furniture and carpet stores for 14 years, she is able to bring her extensive business knowledge and experience to all of her clients. Lisbeth’s awards include executive of the year award from the International Executive Association, Albany chapter (a business networking group) and first place honors in an international marketing contest for alternative medicine. A two time cancer survivor, she has spoken extensively about her experiences of cancer, offering words of comfort and inspiration. As an activist, Lisbeth has initiated and contributed to many charitable causes. She has worked with at-risk youth, spoken out against injustice and advocated to and helped to build resources for women. As a presenter, Lisbeth Calandrino is highly motivational, information-rich, and very entertaining. Her acute business sense, contagious enthusiasm, positive energy and fun sense of humor make her a dynamic presenter. Lisbeth is a member of New York, Historic Albany Foundation, educational director of Business Referrals Networking Group and member of the board of directors of the Animal Protective Foundation of Scotia, New York.

4 Comments

  1. Susan February 28, 2011 at 7:55 pm

    I love the way you are always promoting your business and your UP personality really shines , This alone makes me want to do business with you!

  2. Caren McCabe February 28, 2011 at 8:22 pm

    Hi Lis,

    I loved the comment about shop-at-home companies inviting customers to THEIR home!

    A friend of mine, who had her own financial planning business, created an organization designed to bring together businesswomen and non-profits supporting women. Each month she had an event, “Wine4Women” and the slogan was “We Sip To Support”. You networked and heard about a cause you may or may not have been familiar with. It was a labor of love for her, a chance to meet new people because each month a different non-profit was featured, and a chance to build relationships for the future. Photos from the event were posted on Facebook. All in all, it was a great concept that has had positive results!

  3. Lisbeth Calandrino February 28, 2011 at 9:58 pm

    Hi Susan, thank you so much for the comment; did you see the photo I posted from Copake Lake? I hope business is great!

  4. Lisbeth Calandrino February 28, 2011 at 9:59 pm

    I love the Wine4Women, what a great name. It makes me want to start wine-ing! Very clever, thanks for the note.

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