Comments on: If You Don’t Know What You’re Talking About Please Shut Up!

By: Lisbeth Calandrino

Lisbeth Calandrino — Wed, 20 Jan 2010 19:24:23 +0000

As Sam Walton said, there is no one more important then the customer. The customer can fire you anytime they like!
Customers and their thoughts are the essence of any business; despite my memberships, I have never been called by either business for feeedback. It will be intersting to hear about your experiences and as you observe the experiences of others. Thank you for taking the time to comment.

By: Lisbeth Calandrino

Lisbeth Calandrino — Wed, 20 Jan 2010 19:18:24 +0000

There is nothing more important than a customer–what they think about your business and what changes they would like. A business must be deligent in finding this out. 96% of customers never complain, they just go away mad. Businesses that have been paying attention to their core customers are thriving. Let me know your continued experiences. Thank you for taking the time to write.

By: Lisbeth

Lisbeth — Wed, 20 Jan 2010 19:14:03 +0000

I am a member of the Y and the Co-Op and love both. My concern is that businesses ignore the most important component of their existence–customers. Sales and customer service is the component of all businesses; unfortunately unhappy customers never complain, they don’t complain to the business they complain to their friends.Without this information a business never gets an opportunity to improve. Both the Y and the Honest Weight have been around for over 20 years. In my opinion both need extensive training on how to recruit and keep members. I have never been called by either business and asked, what do I think. As a business consultant the first thing I would do is to survey their customers and find out what they think of the businesses core services; this information is what businesses need to build their competitive advantage and ultimately loyal customers. It’s not all about the economy; there are businesses doing very well while their competitors are dying. The difference? Loyal customers. It will be great to hear your comments after spending time in both businesses. Thanks again.

By: MM

MM — Mon, 18 Jan 2010 21:36:38 +0000

Thanks for this, Liz.
Very timely and interesting, because I am a member of the co-op, and just joined the Y as part of the Save the Y campaign.