What’s the Holiday Season For?

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What’s the Holiday Season For?

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Berrywreath-main_FullThe month of December has been a very interesting one for me. This year I’ve been fortunate enough to celebrate Chanukah, Christmas coming tomorrow and next week is Kwanzaa. Tradition is interesting, even if it’s not your own. Several of us celebrated the 6th night of Chanukah with our neighbor Dan and we got to learn some Israeli folk dances and eat traditional food. Tradition and the holidays give us an excuse to give gifts, give thanks and get together with people who are important in our lives.

This year I had a “family” party, Italian Night at the Calandrino’s for 30 of my friends. We sang holiday songs; ate the best food (cooked by all), drank wine, sang, ate lots of desserts and sang some more. It was wonderful; everyone was kind, concerned and it felt like family. I reminded me of the Olive Garden commercial, “when you’re here it’s like family.” I received so many nice notes thanking me for getting everyone together.

It has made me stop and think; why do we wait a year to get together with people that are important? I mean, how many years do we have on this earth? Let’s say you have 70 years left, does this mean you’ll only see your best friends 70 times? It’s also possible you won’t recognize anyone after year 65 from now. Getting together once a month makes more sense, doesn’t it? I have discussed it with my friends and they all agree and have offered help to make it happen.

Caring about others is never as striking as during “the season.” Today I was in the beauty salon and one of the technicians said, will I be able to get my paycheck today? The reply from the owner: I don’t think so; we didn’t take in any cash, only checks. Of course that put the technician in a snit. Single mom with two kids. While the owner is out shopping and telling everyone that she has her shopping done. On the other side, my downstairs neighbor, Irma, received a surprise bouquet of roses. The florist sent them because Irma was kind enough to accept a delivery for me and the delivery man was going to be late! It made Irma’s day; and I hate to throw this in, but that’s what I call Red Hot Customer Service!

Unexpected, out-of-the-ordinary and very nice.

Now it’s your turn. What will you be doing for the holidays and whose day will you make?
I want to thank all of you for the support you’ve given me this year while I have been growing my blog and testing new waters. It’s wonderful to know that you are out there; many of you drop me an email now and then or comment on my blog. How about this year you leave more comments and ideas so we have new things to talk about? Let me know what’s going on in your neck of the woods and what you’re doing through the holidays?
Whomever thought that cyberspace was impersonal didn’t know what they were talking about.

Happy Holidays, and love to you all.

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By | 2017-03-03T12:07:14+00:00 December 24th, 2009|Blog, Customer Service|0 Comments

About the Author:

Lisbeth Calandrino is an award winning trainer, entrepreneur, and blogger and has spent over twenty years developing custom tailored marketing and customer service programs for businesses. Her recently published book, Red Hot Customer Service, 35 Sizzling Ways to Heat up Your Business and Ignite Your Sales defines the steps necessary to build a competitive advantage and turn great companies into unforgettable or red hot companies. Lisbeth admits that much of her knowledge came from her Italian grandfather who despite very little formal education and a limited English vocabulary, managed to became both successful and wealthy. Lisbeth has wonderful stories about Grandpa DiBiagio’s and her time spent learning how to managing Grandpa’s fruit stand. Because of Lisbeth’s experience as a business owner, having been the managing partner and owner of 7 furniture and carpet stores for 14 years, she is able to bring her extensive business knowledge and experience to all of her clients. Lisbeth’s awards include executive of the year award from the International Executive Association, Albany chapter (a business networking group) and first place honors in an international marketing contest for alternative medicine. A two time cancer survivor, she has spoken extensively about her experiences of cancer, offering words of comfort and inspiration. As an activist, Lisbeth has initiated and contributed to many charitable causes. She has worked with at-risk youth, spoken out against injustice and advocated to and helped to build resources for women. As a presenter, Lisbeth Calandrino is highly motivational, information-rich, and very entertaining. Her acute business sense, contagious enthusiasm, positive energy and fun sense of humor make her a dynamic presenter. Lisbeth is a member of New York, Historic Albany Foundation, educational director of Business Referrals Networking Group and member of the board of directors of the Animal Protective Foundation of Scotia, New York.

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